You have several opportunities to become a customer in the shop. For example, if you order normally, you will be automatically prompted during the course of the ordering process to input your customer information such as delivery and billing address. But you also have the possibility to become a customer with us without placing an order:

• Click on "Login" in the upper right:
  
• If you are not yet a customer with us, click on "Please Continue" under the header "New Customer".
• On the following page, you will find a form where you need to fill in your name, address, contact information etc.
• You may order as a business customer or private customer. Please note that you must include your IRS number if you are a business customer in order to get potential tax benefits.
• The fields marked "" are required.
• • If your desired delivery address is different than your billing address, please click on the link "Click here if your delivery address is different than your billing address..." and give your delivery address
• Please note as well that you must input your telephone number in the following format: country code – area (or city) code – telephone number, for example 1 for the US (other examples: 64 for New Zealand, 91 for India, 44 for UK), then the local area code and not until then your actual phone number. Please omit the "00" in the country code and the "0" in the area code, and don’t use other symbols such as "-" or "/". Many thanks!
• Last but not least, please choose a password that you can easily remember. Please confirm it.
• In order to place an order in the shop, you must be an adult; that’s why we ask for your date of birth.
• The newsletters are optional, but recommended, because you will receive practical special offers and health tips directly in your e-mail box. Then you can, of course, have access to them at any time.

If you are ready, please click on "Create Account!"

If you’ve forgotten your password, it’s not a problem. We’ll either send you your old password at the e-mail address we have on file, or we’ll create a new one for you.

• Click on "Login" in the upper right of the shop:
  
• On this page you will find the link "...Click here if you have forgotten your password." Please click on it.
• On the page following, you can request your password either by e-mail or by giving your customer number. You can also request a new password and have it sent to you.
• Enter your e-mail address or your customer number into the corresponding field.
• Decide whether you want to keep your old password or request a new one.
• Then click on "Request Password".
• Go to your inbox and scan your mail. We will send your desired password to you right away.

As soon as you have received your password, you can once again log in to your customer account.

If you would like to change your contact or address information or, for example, add a new delivery address, there are several possibilities. You can change this for example during an order or also by logging in to the shop. The simplest way is this:

• Click on "Login" in the upper right of the shop:
  
• On the page that follows, enter your e-mail address (or your customer number) and your password. If you have forgotten your password, please look above and read about what to do. Click on "Login!".
• Now you’ll see an overview of your customer account right away.
• Here you can choose what you’d like to change, for example your name, salutation and title – or your contact information, birthday, addresses, etc. Just click on the corresponding link.
• On the page that follows, you can input your changes directly. Afterwards click down below on "Save Changes".

If you are ready, you can go back if you like and make other changes.

If you no longer wish to be a customer and want to make sure that we delete all of your information (except for accounting records), then follow these steps::

• Click on "Login" in the upper right of the shop:
  
• After you have logged on, you will once again find yourself on the overview page for your account.
• There under "Options" is a link called "Close My Account".
• Click on it.
• Now you will find a link "You hereby close your account with us... " – please click here once more.
• Now you can request that your account be closed using the contact form.
• Click on "Send Message."

If there should be a problem with closing your account (outstanding invoices, for example) – we will let you know. Otherwise we will confirm the closing of your account by e-mail or by telephone. We would also like to know why you would like to close your account, because we want to keep improving our service.